When purchased from our website, we recommend you use or freeze within 20 days of delivery. You can freeze your food for up to 6 months. When you’re ready to eat it, defrost in the refrigerator for 12 hours, then follow the heating instructions on the package.
We ship your food frozen with gel packs. When delivered on time by the carrier and retrieved promptly, your food may be fully or partially frozen. You can place your food in the freezer and store for later or in the refrigerator to thaw.
Unfortunately, since this is a food product, we cannot accept returns. If your food arrived damaged, please contact us at mail@domain.com, and we will work to make it right.